About the project:

  • Industry:Telecom
  • Client:Guarantor company
  • Team members:3 developers
  • Time spent: More 3500 h
  • Technologies used:PHP Laravel, My SQL, React
import, export reports telecom crm system configuration

Client:

A local telecommunication services provider, operating in the city with an approximate population of 127,000.

Client’s Desires and Needs:

  • to automate all the sales and client relationship processes;
  • to make the CRM accessible via the web for both employees and customers;
  • to process required payments via the internet.
resources telecom crm system configuration

Engagement:

The client was rather educated on the topic during the initial meeting. That’s why we got a list of specific requirements instead of blurred wishes. The express analysis found that there are no serious issues here in the list. So, we made and approved just some minor changes and then began to develop.

The final requirements list looks as it follows:

  • The CRM system must be based on the corporate website.
  • All inbound and outbound leads, and orders must come into CRM.
  • Every new order must be assigned to the specific sales team member.
  • Sales staff must set up a sales funnel and lead the customers through it.
  • Paperwork and payment processing must be covered, as well.
  • There must be a local map showing covered and uncovered zones and single households and offices.
client configuration telecom crm system

Results:

The system is accessible via the web interface of the company website using a special login page. There are several roles for the sales team members here.

The system is accessible via the web interface of the company website using a special login page. There are several roles for the sales team members here.

The supervisor can assign every single lead to the given manager or change the assignation made before.

The sales manager can arrange the stage of every lead based on the sales funnel. The sales funnel for each service can be set up separately.

The sales staff members can add, edit or delete the templates of several kinds of documents. These documents can be attached to every stage of every active sales funnel.

Customers can make both one-time and recurring payments using the integrated payment gateways. For companies, there is a possibility of forming the billing records.

The built-in city map shows the locations of all the customers, as well as alerts.

import, export reports telecom crm system configuration

Facts about project:

42%

During the first fiscal year, the client raised its revenue by

23%

The market share during this time increased to

27%

An average tasks completion time reduced to

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